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Boxed SonicWall Standard Support license document for TZ500 Series

SonicWall

SonicWall 01-SSC-0470 Standard Support 1 Year hardware license

SKU CH-45GE-TKJJB MPN 01-SSC-0470

Provides one year of standard support for TZ500 series hardware with 8x5 assistance, firmware updates and advance exchange replacement

  • EditionStandard Support

Edition Standard Support

  • Advanced Gateway Security Suite
  • Gateway and Application Control
  • Capture Advance Threat Protection
  • Standard Support

Struck-through versions exist but are not stocked here.

  • 8x5 phone, email and web support with firmware updates
  • Advance Exchange hardware replacement included
  • Access to electronic support tools and moderated discussion groups
  • 1 Year Standard Support for TZ500 Series
  • Software licence keeps security infrastructure current

Standard Support for TZ500 Series

This one-year hardware license delivers Standard Support for SonicWall TZ500 Series appliances. It provides 8x5 telephone, email and web-based assistance together with software and firmware updates. Advance Exchange hardware replacement is included, along with access to electronic support tools and moderated discussion groups. The license keeps security infrastructure current and protected against evolving threats.

Organisations needing 8x5 coverage

IT teams that require around-the-clock phone support or on-site engineer dispatch should consider a higher-tier service level. Businesses without a compatible TZ500 Series appliance cannot use this license. Environments needing professional services or premium support packages must look at separate offerings.

One-year Standard Support license for TZ500 Series

The licence duration is fixed at 1 year and applies exclusively to the TZ500 Series. It unlocks 8x5 support channels, firmware updates and Advance Exchange replacement for the covered period. No other appliance models or support tiers are included. Verify the appliance model before purchase to ensure eligibility.

Highlights

  • 8x5 phone, email and web support with firmware updates
  • Advance Exchange hardware replacement included
  • Access to electronic support tools and moderated discussion groups
  • 1 Year Standard Support for TZ500 Series
  • Software licence keeps security infrastructure current

Specifications

ManufacturerSonicWALL
Part Number01-SSC-0470
EditionStandard Support
Shipping weight0.45 kg
Package size25 × 25 × 25 mm

Questions about this item

Should I pick the 1 Year Standard Support or a different duration for my TZ500?

The 1 Year Standard Support covers 8x5 phone, email and web help, firmware updates and advance hardware replacement for twelve months; other durations are separate SKUs.

What does the Standard Support actually give me day-to-day on a TZ500?

It provides business-hours technical assistance, software and firmware updates, next-business-day advance hardware exchange and access to online support tools and moderated forums.

Is the 01-SSC-0470 tied to a specific TZ500 hardware revision or firmware level?

The licence is issued for the TZ500 series as a whole; it activates Standard Support services on any registered TZ500 appliance running a supported firmware release.

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