SonicWall 02-SSC-6613 8x5 Support hardware license

Product Purpose

This SonicWall 02-SSC-6613 license provides 8x5 support coverage for the TZ370 firewall appliance. It grants access to telephone, email, and web-based technical assistance during standard business hours. The package also includes software and firmware updates to maintain security effectiveness. Advance Exchange hardware replacement is available should the unit require service.

Target Audience

This license suits administrators who need vendor-backed troubleshooting and next-business-day hardware replacement for a TZ370 deployment. It is not intended for organisations requiring round-the-clock phone access or four-hour on-site response times. Buyers managing multiple firewall models will need separate agreements for each distinct appliance.

Coverage Duration

The agreement runs for a single year from the activation date. Renewal must be processed before expiry to avoid a lapse in update eligibility and Advance Exchange privileges. The part number 02-SSC-6613 identifies this specific support edition for ordering purposes.