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SonicWall

SonicWall 02-SSC-1767 24x7 Support hardware license

SKU CH-8Q6P-PEVCJ MPN 02-SSC-1767

Provides 24x7 support with firmware updates and advance hardware replacement for TZ350 Series appliances

  • Edition24x7 Support

Edition 24x7 Support

Struck-through versions exist but are not stocked here.

  • Round-the-clock phone, email and web assistance for rapid issue resolution
  • Software and firmware updates keep the TZ350 current and secure
  • Advance Exchange hardware replacement minimises downtime after a failure
  • Electronic support tools and moderated forums enable faster self-service troubleshooting
  • One-year 24x7 support licence covers the TZ350 series throughout 2025

24x7 Support for TZ350 Series

This hardware license provides one year of round-the-clock support for SonicWall TZ350 Series appliances. It is intended for organisations that require continuous access to technical assistance and firmware updates for their network security hardware.

Sustained support coverage

The licence delivers 24x7 telephone, email and web-based support alongside software and firmware updates. Advance Exchange hardware replacement is included, ensuring minimal downtime during extended operational periods. Electronic support tools and moderated discussion groups remain available throughout the term.

Replaces expired or basic coverage

This licence upgrades an appliance from limited or lapsed support to full 24x7 entitlement. The jump is worthwhile when uninterrupted security updates and rapid hardware replacement are required for compliance or operational continuity. It does not add new firewall features or increase throughput capacity.

Highlights

  • Round-the-clock phone, email and web assistance for rapid issue resolution
  • Software and firmware updates keep the TZ350 current and secure
  • Advance Exchange hardware replacement minimises downtime after a failure
  • Electronic support tools and moderated forums enable faster self-service troubleshooting
  • One-year 24x7 support licence covers the TZ350 series throughout 2025

Specifications

ManufacturerSonicWALL
Part Number02-SSC-1767
Edition24x7 Support
Shipping weight0.01 kg
Package size0 × 0 × 0 mm

Other versions of this model

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Questions about this item

Does the 24x7 Support license cover power-supply or fan failures on the TZ350 appliance?

Yes, the license includes Advance Exchange hardware replacement, so a failed power supply or fan on the TZ350 qualifies for a replacement unit.

Must I already own a SonicWall TZ350 firewall to activate this 02-SSC-1767 license?

Yes, the license is tied to the TZ350 Series, so a registered TZ350 appliance is required before the 24x7 Support entitlement can be applied.

Will this 1 Year 24x7 Support license keep firmware updates coming for a TZ350 that is already several years old?

Yes, the license provides software and firmware updates for the covered TZ350 regardless of the appliance's original purchase date.

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