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Cisco Headset 561 wireless headset with charging base

Cisco Systems, Inc.

Cisco Systems, Inc. CPHSWL561MUS 561 Wireless MultiBase Headset

SKU CH-C0Y5-4ZAKW

Wireless headset for Cisco IP phones with noise-isolating microphone and all-day comfort

  • Designed for all-day comfort with lightweight 500 Series construction
  • Vibrant audio for voice and music in a sleek form factor
  • Powerful noise isolation via unidirectional microphones that minimise background sound
  • Optimised for Cisco IP phones and soft clients with intuitive configuration
  • Professional wireless headset built for productivity in open workspaces

Cisco 561 Wireless MultiBase Headset

The Cisco Headset 561 is a wireless multi-base model from the 500 Series built for professionals who spend long hours on calls in open offices. It targets users who need vibrant audio for both voice and music while staying comfortable through a full workday. The lightweight design supports extended wear without fatigue.

Installation and typical issues

Pairing the headset with Cisco IP phones is straightforward and the on-phone configuration experience is intuitive. The multi-base design adds flexibility but requires the correct base unit for the target phone model. Problems usually appear when the base firmware is outdated or when the headset is paired to a non-Cisco soft client without the recommended settings.

Optimised for Cisco IP phones

This headset delivers its full feature set — including powerful noise isolation from the unidirectional microphone — only when used with Cisco IP phones and supported soft clients. Buyers who need deep integration with other UC platforms or who want a single base for mixed phone fleets should verify compatibility before purchase.

Highlights

  • Designed for all-day comfort with lightweight 500 Series construction
  • Vibrant audio for voice and music in a sleek form factor
  • Powerful noise isolation via unidirectional microphones that minimise background sound
  • Optimised for Cisco IP phones and soft clients with intuitive configuration
  • Professional wireless headset built for productivity in open workspaces

Specifications

No published specifications for this item yet.

Questions about this item

How can I confirm the Cisco Headset 561 is paired and functioning correctly with my Cisco IP phone?

The headset pairs with the phone through the MultiBase; a successful connection shows on the phone display and the headset LED indicates active status.

What components are included with the Cisco CPHSWL561MUS and what must be purchased separately?

The package contains the wireless headset and the MultiBase unit; any compatible Cisco IP phone or soft client is sold separately.

Which Cisco Headset 500 Series model should I choose for wireless use with a MultiBase?

Select the 561 variant, which is the wireless model designed to work with the MultiBase for Cisco IP phones and soft clients.

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