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Lenovo hardware license card with printed details

Lenovo

Lenovo 5WS0K18164 hardware license

SKU CH-NBEV-97131 MPN 5WS0K18164

Extends onsite service coverage from one year to three years for eligible Lenovo hardware

  • 3-year onsite coverage replaces limited 1-year warranty
  • Technician dispatched to your site after remote diagnosis
  • Repair or replacement performed at your location
  • Functionality verified before technician leaves

Lenovo 3 Year Onsite Upgrade

This hardware license extends the original one year onsite service to three years for eligible Lenovo equipment. It is intended for businesses and organisations that require faster on-site hardware support without shipping devices to a depot. The upgrade applies to the specific machine covered by the original warranty. Remote problem determination is included before a technician is dispatched.

Onsite technician visit included

Lenovo performs initial problem determination remotely to identify the fault. A repair service representative works with you during this process to isolate the issue. If required, a technician visits your location to repair or exchange the failing machine and verifies functionality. No additional thermal, noise or power specifications apply to this service license.

Highlights

  • 3-year onsite coverage replaces limited 1-year warranty
  • Technician dispatched to your site after remote diagnosis
  • Repair or replacement performed at your location
  • Functionality verified before technician leaves

Specifications

No published specifications for this item yet.

Questions about this item

How is the 18164 onsite upgrade activated after purchase?

The licence is registered to the system serial number in Lenovo's entitlement database; the step often missed is confirming the base warranty is still within its first year before applying the upgrade.

What replacement or maintenance does the 18164 licence itself require after the three-year term?

The licence is a service entitlement, not hardware, so it needs no maintenance; once the three-year onsite period ends, you simply purchase a new support contract to continue coverage.

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